Terms & Conditions

TERMS OF SERVICE

LeadLynk LLC

Last Updated: May 18, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE REGISTERING FOR OR USING THE LEADLYNK SERVICES. These Terms of Service (this “Agreement”) constitute a binding legal contract between you (“you” or “Customer”) and LeadLynk LLC, a Kansas limited liability company with offices at 2327 W. 96th Street, Leawood, Kansas 66206 (“LeadLynk,” “we,” “us,” or “our”).

This Agreement governs your access to and use of the website at leadlynk.io and any related subdomains, our web and mobile applications, application programming interfaces, and related services (collectively, the “Services”). By creating an account, accessing, or using the Services, you (i) accept this Agreement; (ii) agree to be bound by its terms and conditions; and (iii) represent that you are at least 18 years of age and have authority to bind your organization, if you are accessing the Services on its behalf. If you do not agree to this Agreement, do not access or use the Services.

This Agreement incorporates by reference our Privacy Policy, which is available at leadlynk.io and describes how we collect, use, and disclose personal information.

LeadLynk provides a lead capture and customer relationship management platform that enables exhibitors, sponsors, and event organizers to capture, organize, and manage information about prospective customers (“Leads”) at trade shows, conferences, and other events. Lead capture methods supported by the Services include business card scanning with optical character recognition (OCR), QR code and badge scanning, and manual entry by authorized users.

The Services are provided as a subscription-based software-as-a-service offering. We may, in our sole discretion and from time to time, modify, enhance, suspend, or discontinue any part of the Services. We will use commercially reasonable efforts to provide advance notice of material changes that adversely affect Customers with active paid subscriptions.

2.1 Account Creation

To use the Services, you must register an account and, for organizational use, create or join a workspace (“Workspace”). You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us promptly at support@leadlynk.io of any unauthorized use of your account or any other suspected breach of security.

2.2 Workspace Administration

A Workspace is administered by one or more designated administrators (“Administrators”) who can invite additional users, assign roles, configure events, and manage Workspace settings. The legal entity that establishes a Workspace (typically the entity associated with the billing account) is the “Workspace Owner” and is responsible for all activity within the Workspace, including the conduct of all Administrators and authorized users.

2.3 Authorized Users

“Authorized Users” means employees, contractors, and other personnel of the Workspace Owner who are authorized by an Administrator to access and use the Services. The Workspace Owner is responsible for ensuring that all Authorized Users comply with this Agreement.

2.4 Eligibility

The Services are intended for use by business professionals and are not directed to or intended for use by individuals under the age of 18. By using the Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this Agreement.

3.1 Subscription Plans

Access to the Services requires a paid subscription, except where LeadLynk expressly offers a free trial or free tier. Current pricing, features, and plan terms are made available within the Services or on leadlynk.io and may be modified by LeadLynk from time to time as set forth in Section 3.5.

3.2 Annual and Monthly Subscriptions

LeadLynk offers both annual and monthly subscription terms:

Annual Subscriptions: Are paid in advance for the entire annual term. Annual subscriptions are non-cancelable for the prepaid term and fees paid are non-refundable, except as expressly required by applicable law. Annual subscriptions automatically renew for successive annual terms unless cancelled at least thirty (30) days before the renewal date.

Monthly Subscriptions: Are paid in advance each month. You may cancel a monthly subscription at any time, effective at the end of the current paid month. Fees already paid for the current month are non-refundable.

3.3 Payment

All fees are stated in U.S. dollars and are payable in U.S. dollars. You authorize LeadLynk and our payment processor, Stripe, Inc., to charge your designated payment method for all fees due under your subscription, including renewal fees, on the applicable billing dates. If a payment is declined or otherwise unsuccessful, we may suspend or terminate your access to the Services until payment is received. You are responsible for all taxes (other than taxes on LeadLynk’s net income), including sales, use, value-added, and similar taxes.

3.4 Late Payments

Past-due amounts may accrue interest at the rate of 1.5% per month or the maximum amount permitted by law, whichever is lower. You are responsible for all reasonable costs of collection, including attorneys’ fees.

3.5 Pricing Changes

We may change subscription pricing or fees at any time. For Customers with an active paid subscription, pricing changes will apply at the start of the next renewal term. We will provide at least thirty (30) days’ advance notice of any pricing change that affects your renewal.

3.6 Referral Credits

If you participate in LeadLynk’s referral program, any credits earned will be applied to your account in accordance with the then-current program terms. Referral credits have no cash value, are non-transferable, and may expire as specified in the program terms.

3.7 Cancellation and Effect of Cancellation

You may cancel your subscription through the account settings in the Services or by contacting support@leadlynk.io. Upon cancellation, your access to the Services will continue through the end of the current paid period and will terminate thereafter. Except as set forth in Section 3.2 or as required by applicable law, fees previously paid are non-refundable.

4.1 Customer Data

“Customer Data” means all data, information, and content that you, your Authorized Users, or third parties acting at your direction submit to, upload to, or generate within the Services, including without limitation account information, Workspace configuration, Lead records, business card images, notes, tags, and integration data. As between you and LeadLynk, you retain all right, title, and interest in and to Customer Data.

4.2 License to LeadLynk

You grant LeadLynk a non-exclusive, worldwide, royalty-free license to access, host, copy, transmit, process, display, and otherwise use Customer Data solely as necessary to (a) provide, maintain, and improve the Services for you; (b) prevent and address technical or security issues; (c) comply with legal obligations; and (d) generate aggregated and de-identified information as permitted in Section 4.5.

4.3 Your Responsibilities for Customer Data

You represent, warrant, and covenant that:

You have all rights, consents, and authorizations necessary to submit Customer Data to the Services and to grant the license in Section 4.2

Your collection, use, and disclosure of Customer Data, including without limitation Lead information, complies with all applicable laws, including data protection, privacy, anti-spam, and electronic communications laws

You will, where required by applicable law, provide notices to and obtain consents from individuals (including Leads) whose personal information you submit to the Services

You will honor requests from such individuals regarding access, correction, deletion, and other rights in their personal information as required by applicable law

Customer Data does not violate this Agreement, infringe any intellectual property or privacy right, or contain unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable material

4.4 Lead Ownership

Lead information captured through the Services by you or your Authorized Users belongs to you (the Workspace Owner). LeadLynk acts as a service provider with respect to such Lead information and does not claim any ownership interest in it. You are solely responsible for the collection, use, retention, and disclosure of Lead information after it is captured.

4.5 Aggregated and De-Identified Information

LeadLynk may collect and use aggregated, anonymized, and de-identified information derived from Customer Data and your use of the Services for any lawful business purpose, including operating and improving the Services, industry benchmarking, marketing, and product development, provided that such information does not identify you or any individual.

4.6 Data Backup; Data Export

LeadLynk maintains commercially reasonable backup procedures, but you are responsible for maintaining your own copies of Customer Data of value to you. During an active subscription, you may export Customer Data through features made available in the Services. Following termination, LeadLynk will retain or delete Customer Data in accordance with our standard retention practices and Privacy Policy.

You agree not to, and not to permit any Authorized User or third party to:

Access or use the Services other than through the interfaces provided by LeadLynk

Reproduce, duplicate, copy, sell, resell, sublicense, lease, or otherwise commercially exploit the Services or any portion of them, except as expressly permitted by this Agreement

Modify, translate, adapt, or create derivative works based on the Services

Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of the Services, except to the extent applicable law expressly prohibits this restriction

Remove, alter, or obscure any proprietary notices on the Services

Use the Services to send unsolicited commercial communications (spam) in violation of applicable law

Use the Services to collect, store, or process information about individuals without a lawful basis

Upload or transmit any Harmful Code (as defined below) or otherwise interfere with or disrupt the integrity, security, or performance of the Services or the data they contain

Use the Services to engage in any unlawful activity or in any manner that violates the rights of any third party

Use any automated means (such as robots, spiders, scrapers, or similar tools) to access or extract data from the Services, except through APIs expressly made available by LeadLynk and used in accordance with their documentation

Frame the Services or otherwise alter their visual presentation without our prior written permission

Impersonate any person or entity or misrepresent your affiliation with any person or entity

Exceed the usage limits, user counts, or other quantitative restrictions of your subscription plan

“Harmful Code” means any software code, file, or program designed or intended to disable, damage, disrupt, impair, intercept, or gain unauthorized access to any data, system, or device, including viruses, worms, trojan horses, ransomware, time bombs, drop dead devices, trap door devices, and any similar harmful code.

6.1 LeadLynk Property

As between you and LeadLynk, LeadLynk and its licensors own all right, title, and interest in and to the Services, including all software, technology, content (excluding Customer Data), trademarks, service marks, logos, designs, and other intellectual property. Except for the limited rights expressly granted in this Agreement, no rights are granted to you, by implication, estoppel, or otherwise. The names “LeadLynk,” the LeadLynk logo, and all related names, logos, product and service names, designs, and slogans are trademarks of LeadLynk or its affiliates. You may not use such marks without our prior written permission.

6.2 Feedback

If you provide feedback, suggestions, ideas, or recommendations to LeadLynk concerning the Services (“Feedback”), you hereby assign to LeadLynk all right, title, and interest in and to the Feedback, and you agree that LeadLynk may use, disclose, reproduce, license, distribute, and otherwise exploit the Feedback without restriction or compensation to you. To the extent any such assignment is not enforceable, you grant LeadLynk a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable license to use the Feedback for any purpose.

6.3 Publicity

LeadLynk may identify you as a customer of the Services and use your name and logo for marketing and promotional purposes consistent with your reasonable trademark usage guidelines. You may revoke this permission at any time by sending written notice to support@leadlynk.io.

The Services may interoperate with or rely on third-party products, services, or platforms (“Third-Party Services”), including without limitation Salesforce, HubSpot, identity providers used for single sign-on, payment processors, email delivery providers, and cloud infrastructure providers. Your use of any Third-Party Service is subject to the terms and policies of that third party, and LeadLynk is not responsible for the availability, accuracy, content, or practices of any Third-Party Service. Your election to enable an integration with a Third-Party Service authorizes LeadLynk to transmit Customer Data to and receive Customer Data from that Third-Party Service as necessary to operate the integration.

If a Third-Party Service ceases to make its integration available, or modifies it in a manner that adversely affects the Services, LeadLynk may, in its discretion, suspend or modify the related integration features without liability to you.

Each party may have access to non-public information of the other party (“Confidential Information”). Confidential Information of LeadLynk includes without limitation the non-public features and functionality of the Services and any pricing or business terms not publicly disclosed. Confidential Information of Customer includes Customer Data. Each party agrees (a) to use Confidential Information of the other party only as necessary to exercise its rights or perform its obligations under this Agreement and (b) to protect such Confidential Information using the same degree of care it uses to protect its own confidential information of similar importance, but in no event less than reasonable care. Confidential Information does not include information that is or becomes publicly known through no fault of the receiving party, was rightfully known to the receiving party without restriction before receipt, is rightfully received from a third party without restriction, or is independently developed without use of the disclosing party’s Confidential Information. A party may disclose Confidential Information if required by law, provided that, where legally permitted, it gives the disclosing party reasonable prior notice and cooperates in any effort to limit disclosure.

LeadLynk’s collection, use, and disclosure of personal information in connection with the Services are described in our Privacy Policy, available at leadlynk.io. By using the Services, you agree to the terms of the Privacy Policy.

If you are subject to data protection laws that require a written data processing agreement (such as the General Data Protection Regulation or the UK General Data Protection Regulation) when LeadLynk processes personal information on your behalf, contact privacy@leadlynk.io to request our standard Data Processing Addendum, which, once executed, will be incorporated by reference into this Agreement.

10.1 Term

This Agreement begins on the date you first accept it or first access or use the Services, whichever is earlier, and continues until terminated as provided in this Section 10.

10.2 Termination by You

You may terminate this Agreement by canceling your subscription as described in Section 3.7 and ceasing all use of the Services. Cancellation and termination do not entitle you to a refund of fees paid except as expressly provided in this Agreement or as required by applicable law.

10.3 Termination by LeadLynk

LeadLynk may suspend or terminate your access to the Services, in whole or in part, at any time if (a) you fail to pay any fees when due and do not cure the failure within ten (10) days after notice; (b) you breach any other material provision of this Agreement and do not cure the breach within thirty (30) days after notice; (c) we reasonably believe that your continued use of the Services poses a security or legal risk to LeadLynk, the Services, or other users; or (d) we discontinue the Services generally. LeadLynk may suspend access immediately without prior notice in cases of suspected fraud, security risk, or violation of Section 5 (Acceptable Use).

10.4 Effect of Termination

Upon termination of this Agreement, all rights granted to you will immediately cease and you must stop accessing and using the Services. Sections that by their nature should survive termination will survive, including without limitation Sections 4 (with respect to Customer Data already collected), 6, 8, 11, 12, 13, 14, and 15.

Each party represents and warrants that it has full power and authority to enter into and perform this Agreement.

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND LEADLYNK MAKES NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEADLYNK DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

LEADLYNK DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICES OR THE SERVERS ON WHICH THEY OPERATE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. LEADLYNK MAKES NO WARRANTY REGARDING ANY THIRD-PARTY SERVICES OR THE RESULTS OF OPTICAL CHARACTER RECOGNITION OR OTHER AUTOMATED DATA PROCESSING. THE SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LEADLYNK OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF LEADLYNK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEADLYNK’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, WILL NOT EXCEED THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO LEADLYNK FOR THE SERVICES IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations in this Section 12 apply to the maximum extent permitted by applicable law. Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of these limitations may not apply to you. The parties acknowledge that the limitations in this Section reflect the allocation of risk between them and form an essential basis of the bargain.

You agree to defend, indemnify, and hold harmless LeadLynk and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your or any Authorized User’s use of the Services in violation of this Agreement or applicable law; (b) Customer Data, including any claim that Customer Data infringes, misappropriates, or violates any intellectual property, privacy, or other right of a third party, or violates any applicable law; (c) your collection, use, retention, or disclosure of Lead information; (d) your use of any Third-Party Service; or (e) your breach of any representation, warranty, or covenant in this Agreement. LeadLynk will (i) promptly notify you of any such claim, (ii) provide you with reasonable cooperation in the defense of the claim at your expense, and (iii) allow you to control the defense, provided that you may not settle any claim in a manner that imposes any obligation or admission on LeadLynk without LeadLynk’s prior written consent.

This Agreement and any dispute arising out of or relating to it or the Services will be governed by and construed in accordance with the laws of the State of Kansas, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties agree that any legal action or proceeding arising out of or relating to this Agreement or the Services will be brought exclusively in the state or federal courts located in Johnson County, Kansas, and each party irrevocably consents to the personal jurisdiction and venue of those courts. Each party waives any objection based on inconvenient forum. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

The prevailing party in any action or proceeding arising out of this Agreement will be entitled to recover its reasonable attorneys’ fees and costs.

15.1 Modifications

LeadLynk may modify this Agreement from time to time by posting an updated version at leadlynk.io and updating the “Last Updated” date. Material changes will take effect upon the earlier of (a) thirty (30) days after we post or notify you of the changes or (b) your continued use of the Services after the effective date. If you do not agree to a modification, your sole remedy is to stop using the Services and cancel your subscription before the modification takes effect.

15.2 Notices

Notices to LeadLynk must be sent to legal@leadlynk.io with a copy to LeadLynk LLC, Attn: Legal, 2327 W. 96th Street, Leawood, Kansas 66206. Notices to you may be sent to the email address associated with your account or posted within the Services and will be deemed received upon sending or posting.

15.3 Assignment

You may not assign or transfer this Agreement or any rights or obligations under it, by operation of law or otherwise, without LeadLynk’s prior written consent. Any attempted assignment in violation of this Section is void. LeadLynk may assign this Agreement, in whole or in part, without your consent, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets. This Agreement binds and benefits the parties and their permitted successors and assigns.

15.4 Force Majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental action, labor disputes, internet or telecommunications failures, denial-of-service attacks, and pandemics or public-health emergencies.

15.5 Independent Contractors

The parties are independent contractors. This Agreement does not create any partnership, joint venture, agency, franchise, sales representative, or employment relationship.

15.6 No Waiver

No failure or delay in exercising any right or remedy under this Agreement will operate as a waiver. A waiver is effective only if in writing and signed by the waiving party, and applies only to the specific instance for which it is given.

15.7 Severability

If any provision of this Agreement is held invalid or unenforceable, that provision will be reformed to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

15.8 Entire Agreement

This Agreement, together with the Privacy Policy and any order forms or addenda referencing this Agreement, constitutes the entire agreement between you and LeadLynk regarding the Services and supersedes all prior or contemporaneous communications, proposals, and agreements, whether oral or written, regarding the same subject matter. In the event of a conflict between this Agreement and a signed order form or addendum, the order form or addendum will control with respect to the matters addressed therein.

15.9 Headings

Headings in this Agreement are for convenience only and have no legal effect.

15.10 U.S. Government End Users

The Services are “commercial computer software” and “commercial computer software documentation” as those terms are used in 48 C.F.R. § 12.212. Any use, modification, reproduction, release, performance, display, or disclosure of the Services by or for the U.S. government will be governed solely by the terms of this Agreement.

15.11 Export Compliance

You agree to comply with all applicable export and import laws and regulations, including those of the United States. You represent that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, and that you are not on any U.S. government list of prohibited or restricted parties.

If you have any questions about this Agreement, please contact us at:

LeadLynk LLC

Attn: Legal

2327 W. 96th Street

Leawood, Kansas 66206

Email: legal@leadlynk.io

General support: support@leadlynk.io

Website: https://leadlynk.io

© 2026 LeadLynk LLC. All rights reserved.